Refund policy
Our Return and Refund Policy was last updated : 02/02/2023
At Matratva (Goratan Products Private Limited), we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a 15-day refund policy.
To be eligible for a refund, the product must be unopened, unused, and in its original packaging. You must also provide proof of purchase. Once we receive your returned item and it meets the eligibility criteria, we will issue a refund to your original payment method.
"Please note that we do not cover the cost of return shipping, and we are not responsible for any damage that occurs during the return shipping process. We recommend using a trackable shipping method for your return to ensure its safe arrival."
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, milk or other dairy products cannot be returned.
Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective/damaged product.
- We recommend using a track-able shipping service to ensure the safe return of the products.
Return Processing:
- Once your return is received and inspected, we will process the return within 7 working days.
- Refunds for returned items will be issued to the original payment method used during the purchase.
- Damaged or Defective Products:
- If you receive a damaged or defective organic food product, please contact us immediately with photographic evidence. We will arrange for a replacement or issue a refund.
If you have any questions or concerns regarding our refund and return policy, please contact our customer support team at supportmatratva@gmail.com