Information we collect
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
• Provide, operate, and maintain our website.
• Improve, personalize, and expand our website.
• Understand and analyze how you use our website.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Send you emails.
• Find and prevent fraud.
unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original
Several types of goods are exempt from being returned. Perishable
goods such as food, flowers, milk, or other dairy products cannot be
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
To return your product, send it to
Matratva Farms, Badliya Chauraha,
Sri Nagar road, Ajmer 305024
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over INR 2000/-, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
GDPR Data Protection Rights
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us
Third-Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Goratan Organic Store does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Cookies and Web Beacons
For more general information on cookies, please read “What Are Cookies”.
A2 Ghee - FAQs
Q1: What is the difference between A1 and A2?
A2 remains to be a level more superior as compared to A1.
A1 gets its name from its A1 beta-casein content that comes from the most of the genetically mutated cow breeds. A1 is commonly known as commercially-prepared milk which even leads to development of unwanted health conditions and illnesses.
However, A2 milk contains A2 beta-casein which is a protein found in milk produced by desi or old-fashioned cows’. This milk is pretty similar to the milk produced by other mammal like- humans, goat, and sheep mainly due to the presence of proline. Containing rich Calcium and Proteins, it is very good for improved health conditions and is mainly preferred for children, pregnant ladies, etc.
Q2. What are the benefits of A2 products?
A2 milk and its relative products are highly rich in nutrients and protein content which supports the digestive and over all healthy well being of people of all ages, specially kids and pregnant ladies. It also works magically as an anti-allergic that fights the cause of a common range of other diseases such as- obesity, diabetes, cardio-vascular and builds the overall body’s immunity.
Q3. How Should A2 Ghee be Stored to Maintain its Quality?
To ensure the longevity and quality of A2 ghee, it should be stored properly. It's best to keep it in an airtight container away from direct sunlight and moisture. A cool, dark pantry or cupboard is an ideal location. A2 ghee has a long shelf life and does not require refrigeration. When scooping out ghee, use a dry and clean utensil to prevent moisture from entering the container, as moisture can lead to spoilage.
Cold Pressed Oils - FAQs
Cold-pressed oils are extracted at lower temperatures, which helps preserve the natural nutrients, antioxidants, and beneficial compounds found in the source seeds or nuts. This makes them a healthier choice compared to oils produced using high-temperature extraction methods.
Purity and Flavor
The cold-pressing process ensures that the oils retain their natural flavors and aromas. This results in oils with a more distinct and authentic taste profile, enhancing the culinary experience when used in cooking and as condiments.
Many cold-pressed oils are rich in heart-healthy fats, vitamins, and minerals. They may have various health benefits, such as supporting heart health, improving skin and hair quality, aiding digestion, and providing essential nutrients like omega-3 fatty acids and antioxidants.
Organic Certified Namkeen ~ FAQs
Q1. What Does "Organic Certified Namkeen" Mean?
Organic certified namkeen refers to savory snacks that have been produced using ingredients that are certified as organic. Organic certification indicates that the ingredients used in making the namkeen were grown without synthetic pesticides, herbicides, or genetically modified organisms (GMOs).
Q2. What Are the Benefits of Choosing Organic Certified Namkeen?
Choosing organic certified namkeen offers several potential benefits. First and foremost, it means that the snacks are made from ingredients that are free from synthetic chemicals and GMOs, which can be a healthier choice for consumers. Organic farming practices also tend to be more environmentally friendly and sustainable. Additionally, organic certified namkeen may have a purer and more natural taste, as it doesn't contain artificial additives or preservatives.
Q3. Is Organic Certified Namkeen More Expensive than Regular Namkeen?
Organic certified namkeen is often priced slightly higher than conventional namkeen due to the costs associated with organic farming practices and certification. Organic farming tends to require more labor and careful management of resources.
Raw Honey - FAQs
Q1. What Is Raw Natural Honey, and How Is It Different from Regular Honey?
Raw natural honey is honey that has not undergone extensive processing or pasteurization, which can destroy some of its natural enzymes, vitamins, and antioxidants. It is typically extracted from the hive and strained to remove impurities while preserving its natural properties. In contrast, regular honey often undergoes heating and filtration processes that can alter its flavor and nutritional composition.
Q2. What Are the Health Benefits of Consuming Raw Natural Honey?
Raw natural honey is often touted for its potential health benefits. It is a natural source of antioxidants, has antibacterial properties, and may soothe sore throats and coughs. Some people use it for wound healing, skincare, and allergy relief.
Q3. What Other Bee Products Are Available Besides Honey?
Beeswax: Beeswax is a natural wax produced by honeybees and is often used in candles, cosmetics, and skincare products.
Bee Pollen: Bee pollen is collected by bees from flowers and is rich in vitamins, minerals, and proteins.
Royal Jelly: Royal jelly is a secretion produced by worker bees and is fed to bee larvae and the queen bee.